Meet Edward

Customer Success Manager for Optical Businesses

Talk to Edward

Who is Edward?

Edward is a member of the Implementi team, working as a Customer Success Manager dedicated to optical companies. It supports opticians in the effective implementation of automation in their daily work.
By focusing on implementation, client communications and digital visibility, Edward helps optical professionals save time, attract more clients and build a modern, automated practice using Implementi products.

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Advanced AI training – AI and automation, in-depth training

Master the skills to build intelligent, scalable workflows that save time, cut costs, and drive growth.

  • Turn your business into a smart, AI-powered system with less manual work.

  • Get ready-to-use blueprints and practical exercises — no guesswork, no fluff.

  • Learn how to design, optimize, and scale automations using tools like Make.com and ChatGPT

AI Chat for WordPress

Let AI handle your website’s live chat, so you can provide instant support and book more clients.

  • Automatically replies to patient inquiries about eye exams, glasses, lenses, and contact lens fittings.

  • Answers questions about prices, available frame collections, and special offers at your optical store.

  • Provides instant, 24/7 support that boosts customer satisfaction and helps you attract more appointments.

AI Social Media Editor for Blog

Keep your optical practice visible online without spending hours on marketing.

  • Turns your eyewear blog content into ready-to-post updates for Facebook, Instagram, and Google My Business.

  • Keeps your brand active and visible so patients remember your optical store when they need new glasses or an eye exam.

  • Saves valuable time by reusing and repurposing your existing content with AI – no more manual copy-pasting.

AI Post to Google My Business from Instagram

Boost your local visibility and attract more customers by keeping your Google profile always fresh – without extra work.

  • Automatically transforms your Instagram posts about new frames, promotions, or contact lens offers into Google My Business updates.

  • Improves your local SEO and visibility in Google Maps, so customers can easily find your optical store.

  • Keeps your Google presence active by reusing your Instagram posts automatically.

AI Video Content Maker

Let AI create professional video content for your optical practice, so you can attract more patients and stand out from competitors.

  • Automatically generates short, engaging videos from your articles, promotions, or eyewear collections.

  • Perfect for showcasing new frames, lenses, or special offers in a way that builds trust and attracts attention.

  • Makes video marketing easy and affordable – no editing skills or expensive equipment required.

AI Convert Social Media Comments into Leads

Boost your sales and never miss a potential customer from social media.

  • Automatically detects comments with buying intent like “What’s the price?”, “Do you have this frame in stock?”, “Where can I order?” on your Facebook or Instagram posts

  • Pre-qualifies each comment and instantly turns it into a lead, sent straight to your email or CRM

  • Saves time and increases sales by making sure no interested customer is overlooked.

AI Auto Reply SMS

Stay responsive, save time, and never miss a client message – even when you’re offline.

  • Automatically replies to incoming SMS about prices, new frames, or eye exam availability

  • Replies instantly to every SMS, so your clients always feel taken care of.

  • Shares booking links, promotions, or next steps, so customers always know how to reach your store.

AI High-Converting Descriptions for WooCommerce

Boost your online sales and save hours on copywriting with AI-powered product descriptions.

  • Automatically creates polished, persuasive descriptions for your frames, sunglasses, and contact lenses.

  • Optimizes every product for SEO, so customers can easily find your optical store online.

  • Generates consistent, high-quality texts in bulk, making your e-commerce catalog ready to sell.

Custom AI Automation – for Opticians

Do you have an idea for your own automation? We’ll build it for you.

  • We design tailor-made automations based on your specific ideas – whether it’s marketing, sales, or customer support.

  • Flexible and scalable – from small improvements (like automating appointment reminders) to complex workflows connecting multiple tools.

  • Delivers real business value, saving you time and helping your store attract and serve more customers.
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