Description
Recurring-billing teams need reliable, ongoing dunning that recovers payments without manual firefighting. We deliver a managed service that operates your recovery pipeline end-to-end.
The problem
Failed payments are common and costly: systems produce noisy alerts, one-size-fits-all reminders underperform, and finance teams spend time on low-value manual outreach. That leads to lost revenue and preventable customer churn.
How it works
- We connect to your payment, billing and customer systems (APIs or secure exports) and ingest recent payment attempts and subscription state.
- AI profiles each failed payment by risk and recovery likelihood using payment history, account age and product data.
- We run managed dunning flows: timed retry rules, segmented email/SMS messages, and tailored offer or retention steps routed to sales/support when needed.
- Exceptions and high-value cases are escalated to your team with suggested scripts and next steps; routine recoveries are automated end-to-end.
- We continuously monitor results and tune message content, timing and retry logic as part of the monthly service.
What your business gains
- Faster recovery of failed payments without additional headcount.
- Consistent, personalised customer communication that reduces friction and unnecessary cancellations.
- Clear hand-off for high-value accounts so revenue teams focus on the right cases.
Integrations
Possible integration examples include payment gateways, subscription/billing platforms, CRM systems, accounting exports, and email/SMS providers. The confirmed integration list and access method are agreed before implementation.
Who is it for?
Finance, billing and customer-success teams at companies with recurring invoices who want a low-effort, continuously run service that reduces failed payments and involuntary churn.
FAQ
Q: What systems do you connect to?
We integrate with payment gateways, subscription/billing platforms, CRM and messaging providers. Exact systems are confirmed before launch.
Q: How is customer data handled during the service?
Access methods and data requirements are agreed during onboarding. We operate the recovery flows using the agreed integrations and maintain operational records needed to run the service.
Q: Do you send messages on our behalf?
Yes — we manage and send email/SMS templates through your messaging provider or an agreed service according to the approved flows.
Q: How do you escalate high-value cases?
High-priority accounts are routed to your nominated teams with suggested scripts and a concise action checklist; the routing rules are configured during setup.
Ready to automate this process?
Tell us what systems your company currently uses and we’ll confirm how this solution can be connected, its scope and the final monthly subscription.
