Superhuman, the company behind the popular writing tool Grammarly, issued a statement concerning changes to a controversial feature of the software. The Expert Review feature, which has been deemed problematic by some, has reportedly been disabled as the company reimagines its purpose and function.
This announcement came after criticism was levied on the feature advertising its edit suggestions as “inspired by” real, recognizable writers, including most notably the editor-in-chief of The Verge. Some writers and members of the Verge staff also found their names purportedly endorsing the software’s recommendations, adding to the general discordance concerning this aspect of the application.
According to Ailian Gan, Superhuman’s director of product management, the decision to disable the Expert Review feature occurred following a careful consideration process. The intended enhancements aim to increase usefulness for Grammarly users and to grant true agency to the writing experts named. The platform intends to ensure that these professionals can control how they’re represented, or choose to not be utilized at all.
Gan conceded that the previous implementation of the feature did not meet the company’s or users’ expectations. “Based on the feedback we’ve received, we clearly missed the mark. We are sorry and will do things differently going forward,” he said. This statement reflects the typical modern tech industry ethos where missteps are viewed as learning experiences leading to beneficial iteration, rather than irreversible failures.
There has been ongoing feedback from the AI community, writers, and Grammarly users about perceived issues with the Expert Review feature. Evidently, these voices have been heard and are leading to meaningful changes in the software. Superhuman’s response offers a promising example of a tech company taking into account public criticism, taking responsibility, and striving to rectify the issues pointed out.
By temporarily disabling the Expert Review function, Superhuman takes a step towards rebuilding trust and rectifying the issues presented. As users await the reimagined version of the feature, there is a mix of anticipation and scepticism. But if one thing’s for sure, this development shows that AI companies, like Superhuman, are not immune to public feedback and will address their product flaws in response to user concerns.
More information at The Verge.
